TERMS & CONDITIONS

1. Introduction

These Terms & Conditions govern the use of the Ozo website and the purchase of products offered through it.

The website is operated by SEG Enterprises SL ("Ozo", "we", "us", or "our").

By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.

2. Company Information

SEG Enterprises SL

Address: Blaumar 11, 2-1, 08810, Barcelona, Spain

Email: ozoworldofficial@gmail.com

3. Eligibility

By placing an order, you confirm that:

• You are at least 18 years old or the legal age required in your jurisdiction.

• You have the legal capacity to enter into binding contracts.

• The information provided is accurate and complete.

4. Products

We strive to display product descriptions, images, colors, and specifications as accurately as possible.

However, actual colors and appearance may vary depending on device settings and manufacturing variations.

We reserve the right to modify, discontinue, or limit products at any time without notice.

5. Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order for reasons including:

• Product availability

• Pricing errors

• Suspected fraud

• Violation of these Terms

An order confirmation email does not guarantee acceptance of an order.

6. Pricing and Payment

All prices are displayed in the currency indicated on the website.

Applicable taxes, duties, customs charges, and import fees may vary depending on the destination country and are the responsibility of the customer unless otherwise stated.

Payments are processed securely through Stripe.

We do not store full payment card information.

7. Shipping

Shipping times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• Customs procedures

• Postal services

• Couriers

• Force majeure events

• Circumstances beyond our reasonable control

Risk of loss transfers to the customer upon delivery.

8. Returns and Refunds

Returns and refunds are governed by our separate Returns & Refund Policy.

Customers should review that policy before placing an order.

9. Smoking Accessories

Certain products sold by Ozo may include smoking-related accessories such as grinders, lighters, bowls, dab mats, and similar items.

By purchasing such products, customers agree that:

• They are of legal age in their jurisdiction.

• They will use products only for lawful purposes.

• They are responsible for ensuring compliance with local laws and regulations.

Ozo is not responsible for products that may be restricted or prohibited in the customer's jurisdiction.

10. Intellectual Property

All content on this website, including:

• Logos

• Designs

• Graphics

• Product images

• Text

• Branding

• Artwork

is the property of SEG Enterprises SL and/or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Prohibited Use

Users may not:

• Use the website unlawfully

• Attempt to gain unauthorized access to systems

• Distribute malware or harmful code

• Interfere with website functionality

• Infringe intellectual property rights

12. Limitation of Liability

To the fullest extent permitted by law, SEG Enterprises SL shall not be liable for:

• Indirect damages

• Consequential damages

• Loss of profits

• Loss of business opportunities

• Delays beyond our control

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

13. Privacy

Personal data is processed in accordance with our Privacy Policy.

14. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Changes become effective upon publication on the website.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Spain.

Any disputes shall be subject to the jurisdiction required under applicable consumer protection laws.